Code of Ethics
Learn about the ideas and behavior criteria that guide our performance.
Viakable
Complaints Box
Your contribution is very valuable and will be taken into account. In this part of the process, please be as clear, objective and honest as possible when describing the basis behind your complaint. Remember that decisions that may affect third parties will depend on this.
Your report can be anonymous or you may identify yourself.
In all cases, the information you provide will be handled confidentially and addressed as soon as possible. We encourage you to please treat in absolute confidence and discretion your complaint report in order to enable the Ethics Committee to attain its best and most effective performance.
Download the Code of Ethics
Do you wish to file a complaint?
Please choose the grievance mechanism through which you wish to file your complaint:
To report, you can either register your name or submit anonymously. In any case, the information you provide will be confidential.
COMPLAINTS BOX
To report, you can either register your name or submit anonymously. In any case, the information you provide will be confidential.
HOTLINE
If you are in Mexico, please dial the following telephone number (toll free):
800-04-38422 (ETHICS)
If you are outside Mexico, please use electronic means.
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